Registration
As a member of NSW Business Chamber you will be issued with a login and password that provides you with access to content and services only available to members of NSW Business Chamber. Your details associated with this login complies with our Privacy Policy and Terms of Use.
As a non-member of NSW Business Chamber and a user of this website you can register for an event, or purchase products and services. When you do so you will be given the option to become a registered user of the site or supply information the minimum information that allows us to process your request and fulfil your request. The details that are collected comply with our Privacy Policy and Terms of Use.
Registration requires you to provide sufficient details to be able to provide you with secured login access to the site and also allows you to keep your customer records up to date via the website.
Any information that you provide when registering your account with NSW Business Chamber will be in line with our Privacy Policy.
Your login details are based on the following. Please ensure you keep these details secure.
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Email address. It is important that you use your own email address rather than a shared email address as your login user id.
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Password. At a minimum we require 8 characters, where at least one character is numerical. No special characters are allowed. At any stage you can change or update your registration details, including your password by clicking on Update My Details after you have logged in
Opt out
Once registered you can choose to opt out of receiving marketing and promotional material from NSW Business Chamber by either:
Once you have registered you will receive a username and password which will enable you to Login to the site
Security
At NSW Business Chamber we consider the security of your information to be of paramount importance. We have implemented security measures designed to provide the peace of mind that you should expect when purchasing goods and services over the internet. When you place an order, our secure server uses SSL (Secure Sockets Layer) to connect to our website, which encrypts all the information sent from your PC.
From our website we use a payment gateway called SecurePay (HTML) which uses 128 bit SSL encryption provided by VeriSign™.
We automatically delete all credit card details upon the completion of an order, and therefore retain credit card details for the shortest possible time. If you are uncomfortable using your credit card online, we also accept payment by money order, cash transfer and cheque. Call 13 26 96 for further information.
Shopping
You can find NSW Business Chamber products and services in our store by browsing through each category, or by searching for a particular item. Once you've found the product you are looking for, click on the 'add to cart' button to purchase your item.
You can view the contents of your shopping cart at any time, by clicking on “Basket” at the top left hand corner of the web site. There you can change the quantity of each item you order, or delete an item from your cart.
Once you've finished shopping, click on “Continue with purchase” to proceed to the checkout where we will ask you to login, if not already logged in, register, or enter your payment and delivery details.
Two payment options are available:
Delivery
As soon as we have received your order from the web site and received payment we will ship your goods no later than within 2 business days. NSW Business Chamber will deliver products and services to anywhere in Australia at an additional charge. If you require shipment to anywhere outside of Australia please call 13 26 96, or expect to receive a call from us so that we can work out the best shipment option and cost for you.
Three delivery options are provided:
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Registered Post. There is a flat charge of $8.95 for delivery anywhere in Australia.
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Courier Metropolitan Sydney. There is a flat charge of $35.00 for delivery anywhere in the Sydney Metropolitan area.
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Courier Intra-state. There is a flat charge of $45.00 for delivery anywhere in NSW beyond Sydney Metropolitan area.
Refund policy
For events no refunds will be made unless cancellations are received, in writing, at least 5 working days prior to the event.
As a policy NSW Business Chamber does not offer refunds. NSW Business Chamber members must be logged into the site in order to receive member's pricing. Refunds on price differences will not be provided if the member purchases at RRP because of not logging into the web site. For specific products and services you have purchased from NSW Business Chamber it may be possible to receive a refund. Refer to the Agreement specific to the product.
Complaints policy
If you have a complaint about NSW Business Chamber please contact our Navigation Centre in the first instance on 132696 or at navigation@australianbusiness.com.au. We try to resolve complaints at the local level if possible. All complaints will be logged on our database.
You may complain in writing to the General Manager, Operations at:
NSW Business Chamber
140 Arthur Street
North Sydney NSW 2060
We are unable to deal with anonymous complaints because we are unable to investigate and follow-up such complaints. However, in the event that an anonymous complaint is received we will note the issues raised and, where necessary, try and resolve them appropriately.
The goal of this policy is to achieve an effective resolution of your complaint within a reasonable timeframe. Once the complaint has been made, we will try to resolve the matter in a number of ways:
1. Request for further information: We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution. All details provided will be kept confidential.
2. Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with NSW Business Chamber.
3. Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
4. Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employee concerned and seek their comment and input in the resolution of the complaint.
5. Escalate internally: If your complaint is not able to be resolved at a local level it will be referred to our legal advisers.
6. The complaint is substantiated: If your complaint is found to be substantiated, you will be informed of this. We will then take appropriate agreed steps to resolve the complaint, address your concerns and prevent the problem from recurring.
7. If the complaint is not substantiated, or cannot be resolved to your satisfaction, but this Policy has been followed, the decision may be referred to an appropriate intermediary. For example, this may mean an appropriately qualified lawyer or an agreed third party.
We will keep a record of your complaint and the outcome. | 
